Frequently Asked Questions

Mama’s Cradle Animal Sanctuary is a non-profit animal rescue organization based in the Philippines. The sanctuary is dedicated to rehabilitating and providing long-term care for animals in severe or critical condition, including those who are abandoned, injured, neglected, or medically fragile. In addition to offering a safe and nurturing environment, the sanctuary works to place adoptable animals into loving, responsible homes. For animals that are elderly, chronically ill, or otherwise unsuitable for adoption, Mama’s Cradle provides lifelong care within the sanctuary.

Anyone interested in adopting a pet can use this platform. You can browse available animals without an account, but you'll need to register and log in to submit adoption applications.

Mama's Cradle Animal Sanctuary is located in the Philippines. For specific location details and pickup arrangements, please check the contact information on our website or ask during your adoption application process.

We primarily have dogs and cats available for adoption. Each animal has a detailed profile showing their name, age, gender, size, personality, health status, and ideal home requirements to help you find the perfect match.

Click “Register” at the top right, fill in your details, and verify your email.

Click “Forgot Password” on the login page and follow the instructions to reset your password via email.

After registering, check your email for a 6-digit OTP code. Enter this code on the verification page to confirm your email. If you don't receive the email, check your spam folder or click "Resend OTP" to get a new code. You have limited attempts to enter the code correctly.

Go to your Profile page from the navigation menu. You can update your personal information, upload a profile picture, add your valid ID, and upload proof of employment or income. A complete profile with all required documents is necessary before applying for adoption.

You'll need: 1) A valid government-issued ID (clear photo of front side), 2) Proof of employment or income (pay slip, COE, or business permit), and 3) A profile picture. These documents help us verify your identity and ensure you can provide for a pet's needs.

Use the "Our Animals" page to filter by type (dog/cat), gender, size, and age. You can also search by name. The system shows available pets (excluding those that are reserved or already adopted). Newly added pets are highlighted on the home page.

Yes! You can view all available pets and read their information without registering. However, you'll need to create an account and log in to submit adoption applications.

The "Ideal Home" section describes the best living environment for that specific pet. It may include preferences like: needs a yard, good with children, prefers to be the only pet, or requires an experienced owner. This helps you find a pet that matches your lifestyle.

First, register and log into your account. Browse our available pets, click on one you're interested in, and click "Adopt This Pet." You'll need to complete a household information form including details about your living situation, experience with pets, and care plans. Then upload photos of your valid ID (front and back). Your application will be reviewed by our team.

1. Application Submitted: Your application is pending review. 2. Pre-screening: We may send additional questions or schedule an interview. 3. Approved: You can proceed with adoption steps. 4. Agreement Signing: Review and digitally sign our adoption agreement. 5. Pickup Scheduling: Schedule when to collect your new pet. 6. Confirmed: Confirm your adoption plan. 7. Claimed: You've successfully adopted your pet!

You'll need to upload clear photos of your valid government-issued ID (both front and back). You'll also need to complete our detailed household information form covering your occupation, living situation, experience with pets, and care plans.

We don't have a fixed adoption fee — it really depends on you. Any amount you're willing to give is appreciated, as it helps support the pet's basic care and the needs of the shelter.

You can only have one active adoption application at a time. You must complete the entire adoption process, including any required welfare checks, before you can apply for another pet. If your account has been flagged for any issues, you may need to wait before becoming eligible to adopt again.

Your account may be ineligible for adoption if: you have a previous adoption with an incomplete welfare check, you recently completed an adoption (we require a waiting period), your account has been flagged for violations, you have outstanding issues with previous adoptions, or you have returned a previously adopted pet (permanent ban). Check your dashboard for specific eligibility status and dates. Note: Pet returns result in permanent ineligibility unless restored by admin.

Yes, you can cancel your adoption application from your dashboard. Once cancelled, the pet will become available for other adopters, and you'll be able to apply for other pets. You'll receive a confirmation email when the cancellation is processed.

The Zoom interview is a virtual meeting conducted via video call between you and our shelter staff. It's part of our screening process to discuss your adoption application, ask questions about your living situation, and ensure the pet will be a good fit for your home. You'll receive an email with the scheduled date, time, and Zoom meeting link.

Once your interview is scheduled, you'll receive an email with the Zoom link. You can also find the meeting link in your dashboard under your application details. Click the link at the scheduled time to join. We recommend being online 5-10 minutes early to ensure everything is working.

Important: If you don't attend the scheduled Zoom interview, we cannot offer a reschedule. Our team has limited availability, and the interview is an important step to confirm your interest in adopting. Please make sure to be available at the scheduled time, or contact us in advance if you have an emergency.

Be ready to discuss: your home environment, your experience with pets, who lives with you, your daily schedule, how you plan to care for the pet, and any questions you have about the animal. Having a stable internet connection and a quiet space helps ensure a smooth interview.

After approval, you'll have access to your "Next Steps" page where you can: 1) Review and digitally sign the adoption agreement, 2) Schedule a pickup time (morning or afternoon slots), and 3) Confirm your adoption plan. You must complete all steps within the given timeframe to avoid expiration.

Once approved, visit your Next Steps page and click "Schedule Pickup." You can choose available dates and select either morning (9:00 AM - 12:00 PM) or afternoon (1:00 PM - 5:00 PM) time slots. The system will show available dates up to 7 days in advance.

The adoption agreement is signed digitally through your dashboard. After approval, go to your Next Steps page, review the agreement terms carefully, then type your full name as your digital signature and click "Sign Agreement." This is a legally binding document committing you to the care and welfare of your adopted pet.

You'll receive an email notification and see updates in your dashboard. Check the "My Applications" section to track your application status. Approved applications will show your next steps and allow you to proceed with the adoption process.

A welfare check is a required follow-up assessment conducted 6 months after adoption to verify your adopted pet's well-being. You'll need to upload recent photos or videos of your pet and any veterinary records showing the pet is healthy and well-cared for. You'll receive an email reminder when it's time to submit.

You’ll receive feedback and may reapply or choose another pet.

Yes, but it should be a last resort. If you're struggling, please contact us first - we may be able to help with behavioral issues, medical concerns, or other challenges. Returns are accepted for legitimate circumstances only and result in permanent adoption ineligibility unless restored by an admin.

If you can no longer care for your adopted pet, you can request a return through your dashboard. Provide details about your situation and the reason for return. Our team will review your request and arrange the return process. We understand that circumstances can change unexpectedly.

Submit a return request through your dashboard explaining your situation. Our admin team will review your request and may schedule a return date. You'll receive email updates about the status of your return request. Once approved, you can schedule when to bring the pet back to the shelter.

Common reasons include: unexpected life changes (job loss, relocation, family emergency), allergies that developed over time, inability to provide proper care due to health issues, behavioral problems that can't be resolved, or financial hardship. We ask that you be honest about your situation so we can best help both you and the pet.

Returning a pet due to legitimate circumstances won't permanently prevent future adoptions, but we may require a waiting period and additional screening. We understand that sometimes returns are necessary for the wellbeing of both the pet and adopter. However, multiple returns or returns for preventable reasons may affect your adoption eligibility.

Yes! Our home page features "Happy Tails" - success stories and updates from adopters who have completed welfare checks and shared their experiences. These stories show how pets are thriving in their new homes.

You’ll get notifications via email and your dashboard.

Once logged in, look for the chat/messaging icon in the navigation bar. You can send messages directly to our admin team with questions or concerns. Messages are displayed in real-time and you'll see a badge notification when you have unread replies.

Check your spam or junk folder first. Make sure your email address in your profile is correct. If you still don't receive emails, use the in-app messaging feature to contact us. Important notifications are also displayed in your dashboard.

Yes, your data is protected by strict privacy and security protocols and only accessible to authorized administrators.

Only verified shelter staff and system administrators.

Ensure your credentials are correct. If issues persist, reset your password.

Check that all required fields and documents are uploaded.

We accept common image formats like JPG, JPEG, PNG for photos and documents. For profile pictures and ID uploads, make sure the image is clear and readable. Maximum file size is typically 2MB per upload.

You may be temporarily ineligible if: you have an active adoption in progress, an overdue welfare check, recently completed an adoption (waiting period applies), or your account was flagged. Check your dashboard for specific eligibility status. Note: Returning a pet results in permanent adoption ineligibility unless restored by admin.

Visit our “Donate” page for options including QR code, bank transfer, or in-kind donations.

Thank you for your interest in volunteering! For now, we’re not accepting volunteers because our dogs get stressed when there are too many people around. We truly appreciate your willingness to help, and we’ll let everyone know once we’re able to accept volunteers again.”