Mama’s Cradle Animal Sanctuary is a non-profit animal rescue organization based in the Philippines. The sanctuary is dedicated to rehabilitating and providing long-term care for animals in severe or critical condition, including those who are abandoned, injured, neglected, or medically fragile.
In addition to offering a safe and nurturing environment, the sanctuary works to place adoptable animals into loving, responsible homes. For animals that are elderly, chronically ill, or otherwise unsuitable for adoption, Mama’s Cradle provides lifelong care within the sanctuary.
Who can use this platform?+
Anyone interested in adopting a pet.
Account & Registration
How do I create an account?+
Click “Register” at the top right, fill in your details, and verify your email.
I forgot my password. How can I reset it?+
Click “Forgot Password” on the login page and follow the instructions to reset your password via email.
Browsing & Searching Pets
How do I browse available pets?+
Use the "Our Animals" page to filter by type (dog/cat), gender, size, and age. You can also search by name. The system shows available pets (excluding those that are reserved or already adopted). Newly added pets are highlighted on the home page.
Can I browse pets without creating an account?+
Yes! You can view all available pets and read their information without registering. However, you'll need to create an account and log in to submit adoption applications.
Adoption Process
How do I apply to adopt a pet?+
First, register and log into your account. Browse our available pets, click on one you're interested in, and click "Adopt This Pet." You'll need to complete a household information form including details about your living situation, experience with pets, and care plans. Then upload photos of your valid ID (front and back). Your application will be reviewed by our team.
What are the stages of the adoption process?+
1. Application Submitted: Your application is pending review. 2. Pre-screening: We may send additional questions or schedule an interview. 3. Approved: You can proceed with adoption steps. 4. Agreement Signing: Review and digitally sign our adoption agreement. 5. Pickup Scheduling: Schedule when to collect your new pet. 6. Confirmed: Confirm your adoption plan. 7. Claimed: You've successfully adopted your pet!
What documents do I need to provide?+
You'll need to upload clear photos of your valid government-issued ID (both front and back). You'll also need to complete our detailed household information form covering your occupation, living situation, experience with pets, and care plans.
Are there any fees for adoption?+
We don't have a fixed adoption fee — it really depends on you. Any amount you're willing to give is appreciated, as it helps support the pet's basic care and the needs of the shelter.
Can I adopt more than one pet?+
You can only have one active adoption application at a time. You must complete the entire adoption process, including any required welfare checks, before you can apply for another pet. If your account has been flagged for any issues, you may need to wait before becoming eligible to adopt again.
Why might my adoption application be restricted?+
Your account may be temporarily ineligible for adoption if: you have a previous adoption with an incomplete welfare check, you recently completed an adoption (we require a waiting period), your account has been flagged for violations, or you have outstanding issues with previous adoptions. Check your dashboard for specific eligibility status and dates.
Can I cancel my adoption application?+
Yes, you can cancel your adoption application from your dashboard. Once cancelled, the pet will become available for other adopters, and you'll be able to apply for other pets. You'll receive a confirmation email when the cancellation is processed.
Scheduling Pickup & Next Steps
What happens after my application is approved?+
After approval, you'll have access to your "Next Steps" page where you can: 1) Review and digitally sign the adoption agreement, 2) Schedule a pickup time (morning or afternoon slots), and 3) Confirm your adoption plan. You must complete all steps within the given timeframe to avoid expiration.
How do I schedule a pickup?+
Once approved, visit your Next Steps page and click "Schedule Pickup." You can choose available dates and select either morning (9:00 AM - 12:00 PM) or afternoon (1:00 PM - 5:00 PM) time slots. The system will show available dates up to 7 days in advance.
Application Approval & Follow-Up
How will I know if my application is approved?+
You'll receive an email notification and see updates in your dashboard. Check the "My Applications" section to track your application status. Approved applications will show your next steps and allow you to proceed with the adoption process.
What is a welfare check?+
A welfare check is a required update, usually 6 months after adoption. Upload photos/videos and vet records to show your pet is healthy and well-cared for.
What if my application is denied?+
You’ll receive feedback and may reapply or choose another pet.
Pet Returns & Concerns
What if I can no longer care for my adopted pet?+
If you can no longer care for your adopted pet, you can request a return through your dashboard. Provide details about your situation and the reason for return. Our team will review your request and arrange the return process. We understand that circumstances can change unexpectedly.
What is the pet return process?+
Submit a return request through your dashboard explaining your situation. Our admin team will review your request and may schedule a return date. You'll receive email updates about the status of your return request. Once approved, you can schedule when to bring the pet back to the shelter.
What are valid reasons for pet return?+
Common reasons include: unexpected life changes (job loss, relocation, family emergency), allergies that developed over time, inability to provide proper care due to health issues, behavioral problems that can't be resolved, or financial hardship. We ask that you be honest about your situation so we can best help both you and the pet.
Will returning a pet affect my future adoptions?+
Returning a pet due to legitimate circumstances won't permanently prevent future adoptions, but we may require a waiting period and additional screening. We understand that sometimes returns are necessary for the wellbeing of both the pet and adopter. However, multiple returns or returns for preventable reasons may affect your adoption eligibility.
Notifications & Communication
Can I see success stories from other adopters?+
Yes! Our home page features "Happy Tails" - success stories and updates from adopters who have completed welfare checks and shared their experiences. These stories show how pets are thriving in their new homes.
How will I receive updates about my application or pet?+
You’ll get notifications via email and your dashboard.
Privacy & Security
Is my personal information safe?+
Yes, your data is protected by strict privacy and security protocols and only accessible to authorized administrators.
Who can see my submitted documents?+
Only verified shelter staff and system administrators.
Troubleshooting & Support
I’m having trouble logging in. What should I do?+
Ensure your credentials are correct. If issues persist, reset your password.
Why can’t I submit my application?+
Check that all required fields and documents are uploaded.
Other Questions
How do I donate or support Mama's Cradle Animal Sanctuary?+
Visit our “Donate” page for options including QR code, bank transfer, or in-kind donations.
Can I volunteer?+
Thank you for your interest in volunteering! For now, we’re not accepting volunteers because our dogs get stressed when there are too many people around. We truly appreciate your willingness to help, and we’ll let everyone know once we’re able to accept volunteers again.”